Technical support

Noldus Online

Choose Help > Noldus Online >

nUltraVox XT Home Page. With general information on UltraVox XT, including a list of selected scientific publications.

nMyNoldus Portal. Click this link to access the MyNoldus portal where you can contact Support and download software and documents.

nNoldus Academy. Check regularly the Noldus Academy web site for training courses and tutorials about UltraVox XT and other Noldus products.

nGet Updates and Support. This is a direct link to the Support section of MyNoldus.

nCheck for Updates. This is a link to the page with the most recent version of UltraVox XT.

About UltraVox XT

Choose Help > About UltraVox XT for information on your UltraVox XT version, the registered user, the license number and the maximum number of microphones allowed. This information is needed when you contact Noldus Support.

FAQ and Knowledgebase

If you encounter a problem using UltraVox XT or any other Noldus system, you can search through hundreds of entries in a database of questions submitted by our customers to Noldus Support with answers by our support staff.

Choose Help > Noldus Online > FAQ and Knowledgebase, or browse to

 https://my.noldus.com/shared 

and enter the terms you want to find.

MyNoldus.com

If you have any problems, questions, remarks or comments, please let us know. You can contact us at our support page:

my.noldus.com

We offer 24 hour support in various time zones.

License information

Before you contact my.noldus, please have the following information available. To find this information, go to the Help menu and select About UltraVox XT:

The version number of your copy of UltraVox XT.

The name of the registered user of UltraVox XT (click License Info).

If possible, a screenshot of the window that opens when clicking License Info.

UltraVox XT Log file

Our Technical Support department may request a log file when answering your support question. You can locate the file in:

C:\ProgramData\Noldus\UltraVox\XT 4\log\UltraVox.txt

The log file contains errors and warnings of the most recent run of the software. If UltraVox XT crashes, do not re-start it immediately. Instead, locate and copy the log file and send it to the Technical Support department. If you restart the software, the log file is deleted so you could lose important information.

note  The ProgramData folder may be hidden on your computer. To view hidden folders:

1.in the Windows Control Panel, choose Appearance and Personalization, then under Folder Options click Show Hidden Files and Folders.

2. In the window that appears, under Hidden files and folders section, select Show hidden files, folders and drives.

Make a PC report for Support

This section is needed if Noldus Support has asked you to send a PC report for the UltraVox XT computer.

1.Download the SIW utility as indicated by Noldus Support and save it to the UltraVox XT computer.

2.Double-click on the file called siw64.exe.

3.Choose File > Create Report File > HTML Report.

4.Save the HTML file to your Desktop.

5.Send the HTML file as an e-mail attachment to Noldus Support.

NoldusCare

Your license of EthoVision XT comes with a standard service package of one year. This includes a one-year period of free technical support. With NoldusCare you make sure that you work with the latest version of your software, based on input from our worldwide customer base. Updates, upgrades and new releases are available for free. As well as update meetings, where you can discuss new features with a Noldus consultant.

For more information, see our web page

https://www.noldus.com/nolduscare

Other contact information

Browse to

https://www.noldus.com/contact